Hi, I'm Emily,
an Experience Strategist & Service Design Leader
I’m a creative problem-solver that believes the best solutions happen through collaboration. I'm creative, analytical, and a bit of an idealist.
⚡️ I’m energized by ecosystem complexity and systems thinking. I have a
high tolerance for ambiguity, easily moving between the 10,000 ft view
to the 100 ft view.
😎 I’ve operated as an internal consultant with experience ranging
from operational models for customer support to laboratory cold
storage optimization across government, non-profit, and corporates.
🔥 I’ve focused on Service Design because it’s a playground where the
strategic and the tactical meet. I get fired up about strategy & care
deeply about craft.
🌱 I want to leverage my skillset in an arena such as innovation consulting
or product strategy. I don’t want to be a creative on a design team,
I want to be part of the decision-making process guiding strategy,
vision, and how we’re charting our path.
🧠 I hold both my MBA and Masters of Industrial Design degrees from
Georgia Tech. I started off in Sustainability Science, with my B.S. hailing
from Furman University!
🐝 I am passionate about equipping the next generation of designers
(believing all designers should speak business) and recently served on
the Georgia Tech College of Design Board.
CASE STUDIES
I'm happy to share greater details when we speak
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