
Hi, I'm Emily,
an Experience Strategist & Service Design Leader
I’m a creative problem-solver that believes the best solutions happen through collaboration. I'm creative, analytical, and a bit of an idealist.
⚡️ I’m energized by ecosystem complexity and systems thinking.
I have a high tolerance for ambiguity, easily moving between
the 10,000 ft view to the 100 ft view.
😎 I’ve operated as an internal consultant with experience ranging
from operational models for customer support to laboratory
cold storage optimization across government, non-profit, and
corporate spaces.
🔥 I’ve focused on Service Design because it’s a playground where
the strategic and the tactical meet. I get fired up about strategy
and care deeply about craft.
🌱 I want to leverage my skillset in an arena such as innovation
consulting or product strategy. I don’t want to be a creative on a
design team, I want to be part of the decision-making process
guiding strategy, vision, and how we’re charting our path.
🧠 I hold both my MBA and Masters of Industrial Design degrees
from Georgia Tech. I started off in Sustainability Science, with my
B.S. hailing from Furman University!
🐝 I am passionate about equipping the next generation of designers
(believing all designers should speak business) and recently
served on the Georgia Tech College of Design Board.