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Hi, I'm Emily,
an Experience Strategist & Service Design Leader 

I’m a creative problem-solver that believes the best solutions happen through collaboration. I'm creative, analytical, and a bit of an idealist.

 ⚡️  I’m energized by ecosystem complexity and systems thinking.   

       I have a high tolerance for ambiguity, easily moving between

       the 10,000 ft view to the 100 ft view.

 😎  I’ve operated as an internal consultant with experience ranging

       from operational models for customer support to laboratory

       cold storage optimization across government, non-profit, and

       corporate spaces.

       

 🔥  I’ve focused on Service Design because it’s a playground where

       the strategic and the tactical meet. I get fired up about strategy

       and care deeply about craft.

 🌱  I want to leverage my skillset in an arena such as innovation

       consulting or product strategy. I don’t want to be a creative on a

       design team, I want to be part of the decision-making process

       guiding strategy, vision, and how we’re charting our path.

 🧠  I hold both my MBA and Masters of Industrial Design degrees

       from Georgia Tech. I started off in Sustainability Science, with my

       B.S. hailing from Furman University!

 🐝  I am passionate about equipping the next generation of designers

       (believing all designers should speak business) and recently

       served on the Georgia Tech College of Design Board. 

© 2021 by Emily Hays.  

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